This Privacy Policy explains how BaiEngine Technology (“we”, “us”, “our”, or “Company”) collects, uses, stores, discloses, and protects your personal data when you visit our website, contact us, engage our services, or interact with our digital platforms.
We are committed to protecting your privacy and handling your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia, including any applicable amendments, regulations, guidelines, and standards issued by the relevant Malaysian authorities.
By accessing our website, submitting information to us, contacting us, or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Data We Collect
We may collect and process personal data that you voluntarily provide to us or that is collected when you interact with our website and services.
This may include:
1.1 Contact Information Such as your name, company name, email address, phone number, WhatsApp number, and business address.
1.2 Business Information Such as your company profile, business requirements, project details, website requirements, service preferences, budget range, and communication history.
1.3 Technical Information Such as IP address, browser type, device type, operating system, website usage data, cookies, analytics data, and log information.
1.4 Communication Information Such as messages, enquiries, consultation notes, form submissions, email correspondence, WhatsApp messages, and customer support interactions.
1.5 Project-Related Information Such as content, images, logos, documents, website materials, brand assets, product information, business data, and other materials provided to us for website development, application development, AI automation, AI Agent setup, digital marketing, or related services.
1.6 Payment and Billing Information Such as invoice details, billing address, transaction records, payment status, and related accounting information. We do not intentionally store full payment card details unless required for a specific service and handled through secure payment providers.
2. How We Collect Personal Data
We may collect your personal data when you:
- Visit or use our website;
- Fill in a contact form or enquiry form;
- Contact us through WhatsApp, email, phone call, social media, or other communication channels;
- Request a quotation, proposal, consultation, or service;
- Engage us for website development, application development, AI Agent, automation, digital marketing, SEO, hosting setup, system integration, or related services;
- Provide us with company documents, project files, website content, login access, or business information;
- Interact with our advertisements, social media pages, or online campaigns;
- Use our client portal, dashboard, or any system provided by us.
3. Purpose of Processing Personal Data
We collect and process your personal data for the following purposes:
3.1 To respond to your enquiries, requests, and messages; 3.2 To provide quotations, proposals, consultations, and service recommendations; 3.3 To provide website development, application development, AI Agent, automation, SEO, digital marketing, system integration, hosting setup, maintenance, and related technology services; 3.4 To manage client relationships, project communication, support, and after-sales service; 3.5 To prepare invoices, payment records, receipts, agreements, and business documents; 3.6 To improve our website, services, customer experience, internal workflow, and service quality; 3.7 To conduct business analysis, service development, marketing strategy, and operational improvement; 3.8 To send service updates, project updates, administrative notices, or important announcements; 3.9 To send marketing materials, promotional offers, portfolio updates, newsletters, or business-related content where permitted by law or with your consent; 3.10 To protect our legal rights, prevent fraud, abuse, security incidents, unauthorized access, or misuse of our services; 3.11 To comply with legal, regulatory, tax, accounting, or compliance obligations.
4. Legal Basis and Consent
Where required under applicable law, we will process your personal data based on your consent, contractual necessity, legal obligations, legitimate business purposes, or other permitted grounds under Malaysian law.
By providing your personal data to us, you consent to the collection, use, processing, disclosure, and storage of your personal data in accordance with this Privacy Policy.
You may withdraw your consent at any time by contacting us. However, withdrawal of consent may affect our ability to provide certain services to you.
5. Disclosure of Personal Data
We do not sell your personal data.
However, we may disclose your personal data where necessary to:
5.1 Our employees, directors, contractors, developers, designers, consultants, agents, or representatives; 5.2 Hosting providers, domain providers, cloud service providers, software providers, payment service providers, analytics providers, communication platforms, and other third-party service providers; 5.3 Professional advisors such as accountants, auditors, lawyers, company secretaries, or business consultants; 5.4 Government authorities, regulators, law enforcement agencies, courts, or other parties where required by law; 5.5 Business partners or subcontractors involved in delivering your requested project or service; 5.6 Any party involved in a business transfer, merger, restructuring, acquisition, or sale of assets, where applicable.
Where we share personal data with third-party service providers, we will take reasonable steps to ensure that they process such data securely and only for the purposes authorized by us.
6. Cross-Border Transfer of Personal Data
Some of our technology providers, cloud systems, software platforms, hosting services, analytics tools, AI tools, or communication platforms may be located outside Malaysia.
By using our website or services, you acknowledge and agree that your personal data may be transferred to, stored in, or processed in countries outside Malaysia where our service providers or technology partners operate.
We will take reasonable steps to ensure that any cross-border transfer of personal data is carried out in accordance with applicable Malaysian personal data protection requirements.
7. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, pixels, tags, or similar technologies to improve website functionality, analyze traffic, understand user behavior, and improve our marketing performance.
Cookies may help us:
- Remember user preferences;
- Analyze website visits and page performance;
- Improve website layout and content;
- Measure advertising campaign effectiveness;
- Provide a better browsing experience.
You may disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
8. Use of AI Tools and Automation
As a technology company, we may use AI tools, automation systems, analytics platforms, or internal workflow tools to assist with project planning, content structuring, customer support, research, service improvement, or operational efficiency.
Where personal data is processed through such tools, we will take reasonable steps to ensure that the data is handled responsibly, securely, and only for legitimate business purposes.
We do not intentionally use your confidential business information, login credentials, private documents, or sensitive personal data for public AI training purposes.
9. Security of Personal Data
We take reasonable technical, administrative, and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
These measures may include:
- Access control;
- Password protection;
- Secure hosting and cloud systems;
- Internal confidentiality practices;
- Limited access to project files;
- Reasonable security monitoring;
- Data backup and recovery practices;
- Secure communication and file handling where appropriate.
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security.
10. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, to provide our services, to maintain business records, or to comply with legal, accounting, tax, regulatory, or contractual obligations.
When personal data is no longer required, we will take reasonable steps to delete, anonymize, archive, or securely dispose of it.
11. Accuracy of Personal Data
You are responsible for ensuring that the personal data you provide to us is accurate, complete, and up to date.
If your personal data changes, please notify us so that we can update our records where necessary.
12. Your Rights
Subject to applicable laws, you may have the right to:
12.1 Request access to your personal data; 12.2 Request correction of inaccurate, incomplete, misleading, or outdated personal data; 12.3 Withdraw consent for certain processing activities; 12.4 Request us to limit or stop processing your personal data in certain circumstances; 12.5 Request information about how your personal data has been processed; 12.6 Request data portability where applicable under Malaysian law; 12.7 Lodge a complaint with the relevant personal data protection authority.
To exercise your rights, please contact us using the contact details below.
13. Personal Data Breach
In the event of a personal data breach, we will assess the incident and take reasonable steps to contain, investigate, and remediate the breach.
Where required by applicable Malaysian law, we will notify the Personal Data Protection Commissioner and/or affected individuals in accordance with the applicable legal requirements.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, tools, platforms, or services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review the privacy policies of those third parties before providing any personal data to them.
15. Children’s Privacy
Our services are intended for businesses, companies, entrepreneurs, and professional users.
We do not knowingly collect personal data from children without appropriate consent. If we become aware that we have collected personal data from a child without proper consent, we will take reasonable steps to delete such data.
16. Marketing Communications
We may send you marketing communications, service updates, portfolio updates, promotions, or business-related content from time to time.
You may opt out of receiving marketing communications by contacting us or following the unsubscribe instructions provided in the relevant communication, where applicable.
Even if you opt out of marketing communications, we may still send you important administrative, project-related, legal, or service-related messages.
17. Confidential Business Information
During the course of providing our services, you may provide us with business materials, website content, brand assets, product information, system access, business plans, customer information, or other confidential information.
We will use such information only for the purpose of delivering the agreed services, unless otherwise authorized by you or required by law.
You are responsible for ensuring that you have the necessary rights, consent, or authorization to provide any third-party personal data, content, documents, or materials to us.
18. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, services, legal requirements, or regulatory guidance.
The updated version will be posted on this page with the “Last Updated” date. Your continued use of our website or services after any update means that you acknowledge the updated Privacy Policy.
19. Contact Us
If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us at:
BaiEngine Technology Email: hello@baiengine.com Phone / WhatsApp: Address:
20. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from or relating to this Privacy Policy shall be subject to the applicable laws and courts of Malaysia.